• Switching courses

    Q: Am I able to switch course dates?
    A:  If you wish to change the course date you have booked, you are able to move to the next course date, subject to availability - a £35 administration fee will be charged for this change.  Please note: any requests to change the date must be made a minimum of 10 working days prior to your booked course date, requests to change after this date are not possible. 
  • Details of my course

    Q: When will I receive details about my upcoming course?
    A:  You will receive a confirmation email as soon as you make your booking and we will send out specific details regarding your course to the email address you used to book the course 2 weeks prior to the course date.
  • Course dates

    Q: Are there any further event dates other than what is on the website?
    A:  We post all event dates in advance, so look out for more dates available every month.
  • Is this course right for me?

    Q: I am unsure if this course will benefit me?
    A:  Our substance misuse courses are multi-disciplinary, meaning that they are aimed at a large range of professionals who work within the field of Substance Misuse, including nurses, pharmacists and drugs workers involved in the treatment of problematic drug use. Service users and carers have also benefited from the learning opportunity that this course provides.   To complete the Certificate in the Management of Drug Misuse Part 2, you will have already completed the Certificate in the Management of Drugs Part 1 (RCGP Accredited).
  • Paying for the course

    Q: Can my employer pay for my place on one of the courses?
    A:  Yes, they can. There are numerous ways to do this, and it all depends on your organisation's processes. If you want to book a place on one of our courses and your employer is making the payment, just make sure that they fill in your personal details on the booking form to ensure we have the relevant information we need to get in touch with you prior to the training day. Payment can be made via credit/debit card once your details have been added.   We also accept payments over the phone, so you can call us to arrange payment of your course. When you call, we will take your personal details before you pass us over to the person in finance (for example) to make payment if applicable. We always give you a receipt for payment should you need this to claim the course fee from your employer.   If your organisation requires an invoice to be able to pay for your place, please download and complete this Invoice Request Form and once completed, send it to We must have the correct address and contact in your finance department that will pay the invoice. If you have not received an invoice from us before, you will also need to complete a New Customer Form. It is at our discretion whether we accept this request for an individual invoice and once received, we will be in touch.   Please note that we are unable to secure your place on the course until full payment has been received.   If you have any queries, please get in touch with a member of our team and we will be more than happy to advise.
  • Face-to-face course delivery

    Q: How are the courses delivered?
    A:  The face-to-face courses are delivered by one of our qualified trainers and this is mainly via a PowerPoint presentation with some interactive group working sessions where specific patient issues will be discussed. You will receive a copy of these presentations and a supporting delegate pack so you can make your own key notes.
  • Virtual course delivery

    Q: What software and equipment do I need?
    A:  All of our virtual training is currently delivered via Zoom as we have found it the most practical platform for group working sessions. You don't need to download the Zoom application to be able to join the event, however you can do so if you wish. The meeting link will be sent to you 2 weeks prior to your course start date, along with the meeting password. All delegates will benefit from this session being as interactive as possible, so we kindly ask that you have your video switched on throughout the session and you have the ability to use your microphone to join in the conversations. You may also benefit from using a set of earphones to block out any background noise. Speaking of background noise, we know that it is difficult to stop the dog from barking at the postman, but do try and have a quiet space with no interruptions and where possible, not at work.
  • Who will be delivering the course?

    Q: Who are your trainers?
    A:  Our trainers are recruited following a stringent application process and are suitably qualified in their area of expertise.  You can expect our trainers to provide you with a wealth of knowledge on your training day as well as working with you to tailor the training to your specific needs (if applicable).
  • Certifications

    Q: I have completed my course, where is my certificate?
    A:  To receive your certificate, you will need ensure that the course has been paid for, you have attended a full face-to-face/virtual day with us, have completed your e-learning within a 6-month period of completing the training day (for Drugs Part 1 and Alcohol only) and have completed and submitted your feedback form. Once these have all been achieved, you will automatically receive your certificate via email.
  • Drugs Part 2

    Q: Am I qualified to join the Drugs Part 2 course?
    A:  The Certificate in the Management of Drugs Part 2 is aimed at clinicians managing service users and is a 9 month programme delivered at a Masters Degree level. All of the criteria and details pertaining to the course is outlined in the Part 2 application form downloadable from our Part 2 page on our website. If you are still unsure, get in touch with a member of our team and we will be more than happy to talk you through it.


  • Expiry date to complete all aspects of the RCGP accredited courses?

    Q: Is there an expiry date to complete all aspects of the Drug and Alcohol courses?
    A:  Yes, you must complete the E-Learning module (only pertaining to the Drugs Part 1 and Alcohol courses) and the training day within a 6 month period in order to be awarded your certificate of completion.
  • Can I just do the E-Learning element and not the face-to-face course?

    Q: Can I just do the E-Learning element and not the face-to-face course?
    A:  Of course. You can access the E-Learning via our website here. There is a small cost associated with this E-Learning . It is £33 per course (Drugs Part 1 or Alcohol) or £55 for both when booked together. The cost gives you access to the E-Learning platform for 12 months. If you then decide to book onto the training day, we will offer you a discount of the amount paid for the E-Learning (training date booked must be within 6 months of completed E-Learning for the discount to apply), just contact us before you book onto the course, so that we can send you a discount code to be applied to your order. Unfortunately, we are unable to provide you with a refund for the E-Learning if you book onto a course before without requesting the discount code.
  • Why am I unable to enter my login details?

    Q: Why am I unable to enter my login details?
    A:  Like many websites these days, Internet Explorer is not a compatible web browser for our E-Learning site. Please ensure you use Google Chrome, Firefox or Safari for the best experience of our site.  If you are already using one of the Internet browsers mentioned above and you are still having issues, please contact so we can resolve the issue.

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